ShareFile

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Change password

To change your ShareFile password:

  1. From your ShareFile dashboard, navigate to Settings > Personal Settings > Profile > Sign in options.
  2. Select Change Password next to the ShareFile sign in option:

    Change password

  3. From the Change password screen:
    1. Enter your Current password.
    2. Enter a New password according to the password requirements.
    3. Confirm new password.
    4. Check the box to choose if you want to sign out of all other open sessions.

      Change password

  4. Click Save.

Manage Multi-factor authentication

Multi-factor authentication uses an authenticator app or your phone to provide an extra layer of security for your username and password.

Multi-factor authentication is available to both Client and Employee users.

To manage multi-factor authentication:

  1. From your ShareFile dashboard, navigate to Settings > Personal Settings > Profile > Sign in options.
  2. Select Manage-multi-factor:

    Manage multifactor

    The Multi-factor authentication configuration window displays.

  3. From the Multi-factor authentication window, you can:
    1. Add multi-factor verification methods. You can use an authenticator app or a phone number to sign in to your ShareFile account.
    2. Generate application specific passwords for apps that don’t support multi-factor authentication.
    3. Generate backup codes which can be used if you lose access to other verification methods.

Add verification methods

Add an Authenticator App

  1. From the Multi-factor authentication window, go to Methods.
  2. Select Add.

    Add method

  3. Select the Authenticator app method.

    Method type

  4. Give a Name to the authenticator app.

    Name

  5. Add an app using your phone.
    1. Search your app store for an authenticator app (for example Microsoft or Google Authenticator).
    2. Download and install the app.
    3. Add a new account in the app.
    4. Select the option to scan a barcode and use your phone’s camera to scan the barcode from your screen. Click Continue.

      QR Code

  6. Enter the 6-digit verification code from the authenticator app. Click Continue.

    Verify QR Code

    Check the box if you want to make this to be your primary verification method.

  7. Once verified, the authenticator app multi-factor authentication method is added to your account.

    App

  8. During login, you will be required to enter the verification code from your authenticator app to verify your identity.

    Login Code

  9. Enter the 6 digit code and click Sign in. Choose Use another method to return to other choices multi-factor choices.

Add a Phone Number

Whenever you login from an untrusted computer or device, we will send you a verification code to your saved phone numbers.

  1. From the Multi-factor authentication window, go to Methods.
  2. Select Add.

    Add method

  3. Select the Phone Number method.

    Method type

  4. Select your Country.
  5. Enter your Phone Number.
  6. Select a default delivery option. Choose from Text message (SMS) or Voice call. Click Continue.

    MFA Phone

  7. A verification code is sent to your phone number. To validate and add the phone number as multi-factor authentication method, enter the code received. and click Add.

    Verify Phone Code

    Check the box if you want to make this to be your primary verification method.

  8. The phone number multi-factor authentication method is added to your account.

    App

    1. During login, you will see an additional option to verify your identity. Click Use another method.

    Login Code

  9. Select Phone number.

    Login Phone

  10. Enter the verification code received.
  11. Click Sign In
  12. Choose Use another method to return to other choices to receive a verification code.

Generate application passwords

App specific passwords are used in applications that do not support multi-factor authentication. They are used in place of your normal ShareFile password.

You will need to create a separate password for authentication. Examples of these applications include: Storage Zone Controller, FTP, WebDAV, UMT, and any custom API script.

To generate an application specific password:

  1. From the Multi-factor authentication window, go to App passwords.
  2. Select Generate.

    Generate Password

  3. Give a Name to the application password and click Generate.

    Name Password

  4. The app specific password is generated. Copy the password and replace your password with the one provided in the application that you are trying to set up and click Done.

    App Password

Generate backup codes

Backup security codes can be used if you lose access to your other verification methods. Once generated, codes should be stored in a secure location.

To generate backup codes:

  1. From the Multi-factor authentication window, go to Backup codes.
  2. Select Generate.

    Generate Codes

  3. Click OK to confirm you want to generate codes. If you have generated backup codes before, please note generating a new set of codes will invalidate the previously generated set.

    Generate Codes

  4. The codes are generated. Copy or download the codes and save them in a secure location.

    Codes

  5. During login, you will see an additional option to verify your identity. Click Use another method.

    Login Code

  6. Select Backup codes.

    Login Code

  7. Enter a generated Backup Code.

    Login Code

  8. Click Sign In
  9. Choose Use another method to return to other choices to receive a verification code.

FTP information

ShareFile is compatible with FTP clients such as WS-FTP and FileZilla.

To access FTP settings:

  1. From your ShareFile dashboard, go to Settings > Personal Settings > Profile > Sign in options.
  2. Select FTP Information

    FTP Information

  3. Use the settings below to connect your account using an FTP client:
    1. Security: - Implicit SSL/TLS (Port 990) Required. For security, ShareFile only supports secure FTPS transfers, which are sent over SSL/TLS, and not SFTP transfers, which are sent over SSH.
    2. FTP Server: - Enter yoursubdomain.sharefileftp.com (If your account is mycompany.sharefile.com enter mycompany for the subdomain).
    3. User name: - Enter yoursubdomain/youremailaddress
    4. Password: - Enter your ShareFile password or your FTPS application specific password

FTPS Support

ShareFile supports FTPS transfers. SFTP is not currently supported.

Notes:

  • ShareFile acts as an FTP server and not as an FTP client. ShareFile does not automatically integrate with other FTP sites and servers directly.
  • If you have Multi-Factor authentication, please generate an application specific password to connect to FTP using your login information.

Port Requirements

  • You can connect to ShareFile using an implicit SSL/TLS connection (port 990).
  • When an FTP client connects to ShareFile, they will be using an outbound port in the range of 32768-57344. To enhance security, the connection randomly switches port numbers within this large range.
  • For information on ShareFile IPs, see Domain inclusion list.
  • Finding the IP of my server - You can find the IP of your account’s assigned FTP server using the “ping yoursubdomain.sharefileftp.com” command in the Windows Command Line menu. You can find your FTP server name within your ShareFile account under Personal Settings > Advanced Connections.

Limitations

  • A user can have 8 simultaneous connections. Attempting any more connections will result in an error. If you cannot close connections, you may do so by closing your FTP client.
  • Move and Copy functions are not supported. Changes made in this manner will not be reflected in the ShareFile web app.
  • ShareFile does not support the Rename function when moving files.
  • This feature does not support company credentials.
  • This feature is not currently available for data on customer-managed StorageZones.
  • This feature is not compatible with VDR accounts using the view-only feature.

Note:

As of May 19th 2025, connections to our FTP service require TLS 1.2 or higher. Please ensure your FTP client supports this protocol version to maintain compatibility. Clients using older versions may experience connection issues.

Configuration examples

The following recommended setups have been verified by ShareFile Support.

Note:

Use of these clients with settings not listed here may not be fully supported.

FileZilla for Windows and Mac

  1. Select File.
  2. Select Site Manager. A new window will pop up.
  3. Select New Site and set it up as follows:
    • Name the connection. e.g. ‘ShareFile’
    • Host - Server address.
    • Server Type - For FTP, select Regular FTP. For FTPS, select Require implicit FTP over TLS.
    • Login Type - ‘Normal’
    • User - Enter username in format subdomain/email address.
    • Enter Password - ShareFile account password.
  4. Click on the Transfer Settings tab.
  5. Select Passive Mode.
  6. Select Connect.

Ipswitch FTP

  1. Select File.
  2. Select Connect.
  3. Select Connection Wizard.
  4. Name the connection - e.g. ‘ShareFile’
  5. Connection Type –> Regular FTP: Select ‘FTP’ from drop down. Secure FTP: Select ‘FTP/Implicit SSL’ from drop down
    • Enter Server Address
    • Enter user name
    • Format of ‘subdomain’/’email address’
    • Enter Password
    • ShareFile account password
  6. Select on the Advanced button.
  7. Select the Advanced tab on the left.
  8. Ensure the check box for Use Passive mode for data connections is selected.
  9. Select OK to finish.

Cute FTP

  1. Select the File drop-down menu
  2. Select New > Regular FTP: Select ‘FTP’ from drop down. Secure FTP: Select ‘FTP/Implicit SSL’ from drop down A new window will pop up
    • Label - A connection name, e.g. ‘ShareFile’
    • Host name - Server address
  3. Enter user name - Use format of subdomain/email address
  4. Enter password - ShareFile account password
  5. Select Login method - Normal
  6. Select Type.
  7. Under the Data connections type select: Use PASV
  8. Select the Connect button.

Smart FTP

  1. Select File.
  2. Select New Remote Browser.
    • Protocol - Regular FTP: Select ‘FTP’ from drop down. Secure FTP: Select FTP over SSL Implicit.
    • Host - Server address
    • Enter user name - Format of ‘subdomain’/’email address’
    • Enter Password - ShareFile account password
  3. Name the connection - e.g. ‘ShareFile’
  4. Click on the **Properties button
  5. Highlight the Connection tab.
  6. Under Data Connection and Mode, select Passive Mode
  7. Select OK.
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