ShareFile

Configure your Client account

September 30, 2025

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When you are invited to a ShareFile account as a Client contact, you receive an email from ShareFile Support (mail@sf-notifications.com) with instructions to create your account. Make sure your email spam filters allow inbound messages from this address.

Use the following instructions to sign into ShareFile for the first time after receiving a request email from your service provider.

Open the email and select Activate Account. The email contains your username (email address) and your service provider’s ShareFile URL, which is your sign-in page.

Note:

Please rember your sign-in page, as this information will be required for future logins.
When the ShareFile Welcome screen displays, confirm your Email, First name, Last name and Company name. You can make edits if needed. Then, select Continue.
In the How do you want to sign in? screen, select Create ShareFile password.

Note:

ShareFile allows clients to use a social sign in. For more information on using a social account to sign into ShareFile, see ShareFile Social sign in.
Create a ShareFile password for your account using the requirements stated on the page.
Select Create password. You’ve successfully created your ShareFile client user account.

Accounts using Multi-Factor authentication

If your service provider requires Multi-Factor Authentication (MFA), you will be asked to set up MFA as part of the account activation process.

Follow the prompts under Authenticator app or Phone number to set up MFA and continue activating the account.

SF start page

Authenticator app - Verify your identity using a code generated by a mobile app. To add an authenticator app:
1. Search your app store for an authenticator app (for example Microsoft or Google Authenticator).
2. Download and install the app.
3. Add a new account in the app.
4. Select the option to scan a barcode and use your phone’s camera to scan the barcode from your screen. Click Continue.
5. Enter the 6-digit verification code from the authenticator app. Click Continue.
6. Check the box if you want to make this to be your primary verification method.
Once verified, the authenticator app method is added to your account.
Phone Number - Verify your identity using a code sent to your phone number. To add a phone number:
1. Select your Country.
2. Enter your Phone Number.
3. Select a default delivery option. Choose from Text message (SMS) or Voice call. Click Continue.
4. A verification code is sent to your phone number. To validate and add the phone number as multi-factor authentication method, enter the code received. and click Add.
  
  Once verified, the phone number authentication method is added to your account.

The official version of this content is in English. Some of the Cloud Software Group documentation content is machine translated for your convenience only. Cloud Software Group has no control over machine-translated content, which may contain errors, inaccuracies or unsuitable language. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, suitability, or correctness of any translations made from the English original into any other language, or that your Cloud Software Group product or service conforms to any machine translated content, and any warranty provided under the applicable end user license agreement or terms of service, or any other agreement with Cloud Software Group, that the product or service conforms with any documentation shall not apply to the extent that such documentation has been machine translated. Cloud Software Group will not be held responsible for any damage or issues that may arise from using machine-translated content.

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Configure your Client account

September 30, 2025

Contributed by:

September 30, 2025

Contributed by:

Configure your Client account

Accounts using Multi-Factor authentication

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