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Citrixdata Primary Domain Update
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ShareFile Domain Update – Migration from citrixdata.com to sharefile.com
Overview
As part of ShareFile’s transition away from Citrix branding, all accounts currently using the citrixdata.com domain will be updated to the sharefile.com domain from July 1, 2025. This change ensures long-term platform consistency under ShareFile and Progress Software branding.
What’s Changing?
- Your login URL will change from subdomain.citrixdata.com to subdomain.sharefile.com.
- All new links created (file share links, request links, activation links, etc.) will use sharefile.com.
- Existing links using citrixdata.com will automatically redirect to the corresponding sharefile.com link until March 20, 2026.
What Do You Need to Do?
To ensure a smooth experience:
- Update bookmarks to use subdomain.sharefile.com.
- Replace or regenerate any saved or embedded links with their respective sharefile.com versions.
- Inform your teams and users of the domain update and redirection period.
Note:
Accounts blocking access to sharefile.com will experience a disruption in service. To prevent service disruptions, please check with your IT department to ensure “sharefile.com” is accessible to users in your organization and let us know as soon as possible if that is not the case.
Why Is This Happening?
ShareFile is now part of Progress Software. As a result, the use of the Citrix brand and its domains (including citrixdata.com) is being phased out to ensure compliance and brand consistency.
Will My Data or Access Be Affected?
No. This is a domain-level change only. Your files, permissions, folder structures, and account settings will remain unchanged. No action is required to retain access.
What Happens After March 20, 2026?
Redirection support for citrixdata.com URLs will end. Any legacy links using that domain will no longer function. Please ensure all critical links are updated before this date.
Need Help?
If you have any questions or need assistance updating your URLs, please contact our support team at support.sharefile.com.
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