ShareFile

Why did I receive the email “Login from a new ShareFile tool”

January 31, 2025

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If a user logs in from a new device, tool, or from a suspicious location, they will receive an email notification. This email will contain login details such as operating system, date, and time.

If the user does not recognize this information, we recommend to reset the password immediately.

How does ShareFile recognize a new device?

Each time a user logs in, the ShareFile platform will generate a unique cookie for the local browser or tool to store. When logging in again from the same device, browser, or tool, it will recognize the cookie and not trigger the email to be sent.

Why do I keep getting an email from the same device?

Device recognition is based on a cookie stored in the ShareFile tool. If you use a different browser, incognito mode, clear your browser cache, use a virtual desktop, or reinstall a tool, you will receive the email again from the same device.

Which tools support this capability?

Web, ShareFile for Windows, ShareFile for Mac, ShareFile for iOS, ShareFile for Android, and ShareFile for Outlook.

The official version of this content is in English. Some of the Cloud Software Group documentation content is machine translated for your convenience only. Cloud Software Group has no control over machine-translated content, which may contain errors, inaccuracies or unsuitable language. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, suitability, or correctness of any translations made from the English original into any other language, or that your Cloud Software Group product or service conforms to any machine translated content, and any warranty provided under the applicable end user license agreement or terms of service, or any other agreement with Cloud Software Group, that the product or service conforms with any documentation shall not apply to the extent that such documentation has been machine translated. Cloud Software Group will not be held responsible for any damage or issues that may arise from using machine-translated content.

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Why did I receive the email “Login from a new ShareFile tool”

January 31, 2025

Contributed by:

P P

January 31, 2025

Contributed by:

P P

Why did I receive the email “Login from a new ShareFile tool”

How does ShareFile recognize a new device?

Why do I keep getting an email from the same device?

Which tools support this capability?

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