ShareFile

Remote Wipe

November 21, 2024

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Remote Wipe allows you to remotely wipe mobile access to your ShareFile account. This feature will erase any data and saved passwords associated with the ShareFile account in order to block or prevent unauthorized access.

For more information regarding ShareFile features and plan requirements, please consult the ShareFile Pricing page.

Supported devices

iPhone and iPad
Android Phone and Tablet
Windows Phone and Tablet
ShareFile Sync for Windows
ShareFile Sync for Mac I

Remote Wipe (Individual User)

You can remotely wipe your own device through the ShareFile web application. To do so, navigate to the My Apps and Devices (or My Connections) menu in Personal Settings.You will find a list of Apps, Devices, and Trusted Computers linked to your ShareFile account. To remotely wipe a mobile device, select the device using the checkbox and click the Wipe link.

Remote Wipe

Admin Remote Wipe

Employee users who have the admin permission manage other employee users can wipe devices at any time by clicking on People and then Browse client contacts or Browse Employees on the sidebar. Click on the name of the user and click on the Manage devices for this user link.

Note:

This link will only show up after the user has logged in with a mobile device.

This will bring up the Connections page for the user, where the user’s connected apps and connected devices will be listed. Lock a user account on the device to prevent the user from accessing the ShareFile data on it. The data remains on the device unless you wipe the account from it. Wipe a user’s account from a device to remove the ShareFile data from it the next time the device connects to the account. Revoke a device’s access to ShareFile if you no longer need to manage the user’s account on it.

Note:

You cannot wipe the device of a user that has been removed from the account / ShareFile system. Users that have been deleted or removed from the system cannot access their ShareFile accounts.

The official version of this content is in English. Some of the Cloud Software Group documentation content is machine translated for your convenience only. Cloud Software Group has no control over machine-translated content, which may contain errors, inaccuracies or unsuitable language. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, suitability, or correctness of any translations made from the English original into any other language, or that your Cloud Software Group product or service conforms to any machine translated content, and any warranty provided under the applicable end user license agreement or terms of service, or any other agreement with Cloud Software Group, that the product or service conforms with any documentation shall not apply to the extent that such documentation has been machine translated. Cloud Software Group will not be held responsible for any damage or issues that may arise from using machine-translated content.

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Remote Wipe

November 21, 2024

Contributed by:

P P

November 21, 2024

Contributed by:

P P

Remote Wipe

Supported devices

Remote Wipe (Individual User)

Admin Remote Wipe

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