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Local Data Storage and Management in ShareFile for Mac

May 4, 2026
Contributed by: 
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Overview

This guide provides technical information for ShareFile for Mac related to offline files and cache management, the Recovery folder, handling a corrupted local database and repeated full disk access permission request. Use the sections below to diagnose issues and apply safe remediation steps.

  1. Removing Local Copies of Files (Keeping Them Online-Only)

    • Open the ShareFile folder in Finder.
    • Select the file in the ShareFile folder in Finder whose local copy you want to remove.
    • Right click and select Remove Download.

    Notes:

    • Unlike the legacy text version, there is no option to configure a maximum cache size. Files marked for offline availability remain on the system unless the user changes them to online-only.

    • Removing a local copy does not delete the file from the cloud.

    • You can re-download the file anytime by double clicking it from the ShareFile folder.

    • Alternatively, you can re-download the file by right-clicking it and selecting Download Now.

  2. Recovery Folder

    Whenever an issue occurs while uploading the local data to the server, and the upload is unsuccessful, ShareFile for Mac moves those files into the recovery folder located at ~Library/Application Support/ShareFileRecovery. This folder can be accessed via Help > Open Recovery Folder.

  3. Repeated permission pop-up after restart

    Users may see a recurring pop-up stating ShareFile would like to access data from other app every time the machine restarts. Even if the application already has permissions enabled under System Settings > Privacy & Security and is listed under Files and Folders, the system may continue prompting the user.

    To resolve the issue, remove the application from Full Disk Access using the “–” button, then add it again using the ”+” button. This refreshes the permissions and stops the repeated pop-up.

    Checked out folder

  4. ShareFile local storage

    The files in Finder are the actual files; there is no longer a corresponding cache folder for files that appear within the ShareFile drive.

    The local storage location used by ShareFile for Mac is ~/Library/CloudStorage< ShareFile>. This directory corresponds to the ShareFile drive shown in the Finder sidebar.

  5. App reset, Logout, Uninstallation

    During an app reset, or when the user selects Remove all offline data from this device during logout or uninstallation, all data downloaded to local storage will be completely deleted. Any unsynced files will be backed up in a folder located at ~/Library/CloudStorage/< ShareFile-ShareFile(currentDate)>. This folder will open automatically after performing these operations.

  6. Corrupted local database - Reset Options

    If the local database becomes corrupted, users can clear it and re-download content from the cloud using one of the following options:

    • Right click > Reset Folder - Use this when the issue is limited to a specific folder. It serves as an initial troubleshooting step before performing a full app reset.

    • Preferences > Reset App Settings - Use this to completely wipe the local database and re-download all content from the cloud.

    Before performing the app reset, users can report the issue as documented in File Provider for Mac

Local Data Storage and Management in ShareFile for Mac
May 4, 2026
Contributed by: 
P
May 4, 2026
Contributed by: 
P

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