ShareFile

Change the Email Address Associated with Your RightSignature-only Account

September 12, 2025

Contributed by:

P P

The following process highlights the steps to login to ShareFile to change email address for the Account Owner of a RightSignature-only account.

Log into ShareFile at https://secure.sharefile.com using the same account name you use for RightSignature.
Navigate to Admin Settings > Advanced Preferences > Email Settings > scroll down and set Secondary Email Addresses to Yes > Save.
Navigate to the Personal Settings and scroll to the Edit Email Addresses section.
Click on Add Alternate Email button. This will present you with a field to enter in your alternate email address as shown below. Click the Add button when complete.
Once you have added your new email address, ShareFile will send it a confirmation email containing an activation link. In order to use the alternate email address or make it your primary email address, you must click the activation link in the confirmation email.
You may be prompted to enter your password to prove that the email can be used as a secondary email address for the same user account. If you did not receive the confirmation email, or your activation link is expired, return to the Add/Edit Email Address section of My Settings and click the Send Confirmation Email link shown below to resend the confirmation email.
Once you have clicked the activation link and provided the password if required, you will see a successful message at the top of your browser.
Make the new email address Primary.
To do so, return to the Add/Edit Email Address section of My Settings and click Make Primary to the right of the email.
Once changed, a success message will appear on screen.
Login to RightSignature with the new primary email address.

The official version of this content is in English. Some of the Cloud Software Group documentation content is machine translated for your convenience only. Cloud Software Group has no control over machine-translated content, which may contain errors, inaccuracies or unsuitable language. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, suitability, or correctness of any translations made from the English original into any other language, or that your Cloud Software Group product or service conforms to any machine translated content, and any warranty provided under the applicable end user license agreement or terms of service, or any other agreement with Cloud Software Group, that the product or service conforms with any documentation shall not apply to the extent that such documentation has been machine translated. Cloud Software Group will not be held responsible for any damage or issues that may arise from using machine-translated content.

Was this article helpful

Change the Email Address Associated with Your RightSignature-only Account

September 12, 2025

Contributed by:

P P

September 12, 2025

Contributed by:

P P

Change the Email Address Associated with Your RightSignature-only Account

In this article